• Introduce yourself to the interpreter, explaining where you are and the nature of
  your call.
• Clearly indicate the expected duration of the call, and limit conversation to the
  essentials to allow interpreter to assist clearly.
• Try to make yourself clear as an interpreter can’t rely on body language to
  understand and convey information to a Non-English speaking client.
• Clearly indicate when the session has ended to everyone involved in the call.

Please note that Telephone Interpreting may not be appropriate if:

• The client is under emotional, mental or physical stress.
• The client is deaf or hard of hearing.
• The interview will be greater than 45 minutes.
• Visual aids or documents need to be referred to.
• There may be legal or medical risks, such as in situations involving law enforcement
  or emergency services.

If you require an on-site interpreter, please call 03 9280 1955.