Providing Chinese patients the critical health care they need in their own language

With the Coronavirus affecting over 79,000 people globally, healthcare providers around the world are working tirelessly to control the infection from spreading.

The Gold Coast University Hospital (GCUH) have recently partnered with LanguageLoop, Australia’s leading full service language provider, to bridge the language gap between GCUH staff and their Chinese patients receiving treatment for Coronavirus.

LanguageLoop was able to provide GCUH seven Mandarin interpreters who delivered 24/7 coverage for the entire month of February, significantly assisting the GCUH team in providing the best possible patient care for their Chinese patients under very challenging circumstances.

Gold Coast University Hospital staff have said having LanguageLoop’s on-site interpreters have been integral in helping their Chinese patients in isolation understand their health results and release dates.

Melissa Tobin, a registered GCUH nurse said, “LanguageLoop’s on-site interpreters have been key in helping us provide safe and appropriate care to patients by ensuring we communicate effectively with them.”

LanguageLoop was able to build trust with the patient, and ease their concern by assisting the GCUH team to speak to their patients in Mandarin. This significantly increased the patients’ understanding of their healthcare, enabling them to give informed consent and minimising risk for the hospital.

Benson Lin, one of LanguageLoop’s Mandarin interpreters, said it’s really important patients feel welcome and have someone to help them communicate with their doctors and nurses.

“Patients are relieved when they see a Chinese face and have someone to communicate their health results and when they will be released from hospital. They feel they are really well looked after here,” Mr Lin said.

About Gold Coast University Hospital
Gold Coast University Hospital (GCUH) is a major health facility offering tertiary level health care for the Gold Coast, Australia. For more information visit

About LanguageLoop
LanguageLoop is Australia’s leading language services business and only full-service language provider. LanguageLoop’s extensive network of over 3,000 interpreters and translators speak over 180 languages. With over 40 years’ experience, LanguageLoop is trusted by Australia’s state and federal governments and leading brands including AGL, Energy Australia, The Westpac Group, IAG and others. Every year, LanguageLoop helps organisations connect with over 500,000 non-English speakers though its extensive range of services including on-site, telephone and on-demand video interpreting, translations, 24/7 multilingual chat bots and other digital language solutions. For more information visit

This blog post is brought to you by LanguageLoop, Australia’s leading language services provider. With our commitment to facilitating communication across diverse Australian society, we turn words into possibilities.  Follow us on social media to learn more.


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