Who we are

We empower organisations to speak in their customers’ language so you can be fluent in the most important language of all ― great customer experience.

In this section

We turn your words into possibilities

With technology connecting people globally, we help businesses and government bodies connect with their customers and communities across boundaries and cultures. Our network of over 3,000 professional interpreters, speaking over 180 languages means we’ve got you covered in any language, anywhere, at any time.

As Australia’s leading full service language provider for over 40 years, we enable you to speak and engage with your customers in any language, any time, across any platform. By leveraging the latest in artificial intelligence and machine learning technology, our interpreting and translation services lead the way in innovation to make it easier for customers to be heard and understood when it matters. We also invest in research and education to improve how we help clients connect with their customers across various key customer service industries including finance, insurance, health, education, energy, law, business and government. This is why Australia’s leading corporate businesses and government bodies call on us to help them connect with their customers through language. 

It’s time to turn your words into possibilities

Let’s talk Go

90% of customers would recommend a business that offered their customer services in multiple languages.

Our story

Beginning in 1978 as the Australian Ethnic Affairs Commission, LanguageLoop has always put people at the centre of what we do. We are a Government Business Enterprise, owned by the Victorian State Government. Over the past 40 years we’ve transformed not only our organisation but also our approach to connecting people through language. This experience has given us the right balance of language skills, technology, innovation and process to help people in any language, wherever they are.

Our vision is to give people a voice, so they can not only participate in society, but thrive.

Our mission is to connect people through language so they can live life without limits and access services they need.

Our Values

Adventurous, creative, and open-minded
Innovate by being bold and imaginative
Open and honest relationships through communication
Support each other and deliver quality services that excites our customers
Reward and recognise achievement
Celebrate difference