Interpreting calls per week
Seconds to connect with an interpreter
Give your customers the experience they deserve in their own language
We empower organisations to speak in their customers’ language so you can be fluent in the most important language of all—great customer experience.
Our telephone interpreting solution can easily integrate with your existing platforms, ensuring a seamless interaction for your customers no matter their language preference. We help your team bridge the language gap, enabling your team to resolve customer queries quickly and efficiently, all while increasing customer satisfaction.
Our PhoneLoop Solutions
Our network of over 3,200 professional interpreters, speaking over 190 languages (including Indigenous languages) gives you the opportunity to connect to your customers in any language, anywhere, anytime. In just 30 seconds our telephone interpreting service, PhoneLoop, can seamlessly connect your customers to a professional interpreter, 24 hours a day, 7 days a week.
Easy to set up
Our PhoneLoop solution is easy to set up with no system integration.
Built on Genesys
Our telephone interpreting service, PhoneLoop, uses the most advanced technology based on the Genesys enterprise contact centre platform to seamlessly connect you to an interpreter 24 hours a day, 7 days a week.
We provide a personalised IVR and routing set-up to meet your individual organisational needs.
- Cost centres
- Departments capturing customer information
Receive comprehensive customer insights with our Power BI dashboard accessible online in real time.
Privacy & Security
We adhere to the highest privacy and security standards to ensure your data is always secure. Call recordings are only done at the customer’s request. Our systems are all Australian-cloud hosted which means that your information never leaves Australia. We understand that customer information is an important business asset and must be protected to preserve confidentiality and integrity. We apply the Australian Government Protective Security Policy Framework across our organisation to ensure the integrity of our data, personnel and physical security aligns Australian Government standards.
As Australia’s leading full service language provider, we give culturally and linguistically diverse (CALD) people a voice so they can fully participate in society.