Telephone Interpreting

In just 30 seconds our telephone interpreting service, PhoneLoop, can seamlessly connect your customers to a professional interpreter, 24 hours a day, 7 days a week.

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Interpreting calls per week


Seconds to connect with an interpreter





Give your customers the experience they deserve in their own language 

We empower organisations to speak in their customers’ language so you can be fluent in the most important language of all—great customer experience. 

Our telephone interpreting solution can easily integrate with your existing platforms, ensuring a seamless interaction for your customers no matter their language preference. We help your team bridge the language gap, enabling your team to resolve customer queries quickly and efficiently, all while increasing customer satisfaction.

Our PhoneLoop Solutions

Our network of over 3,200 professional interpreters, speaking over 190 languages (including Indigenous languages) gives you the opportunity to connect to your customers in any language, anywhere, anytime. In just 30 seconds our telephone interpreting service, PhoneLoop, can seamlessly connect your customers to a professional interpreter, 24 hours a day, 7 days a week.

Privacy & Security

We adhere to the highest privacy and security standards to ensure your data is always secure. Call recordings are only done at the customer’s request. Our systems are all Australian-cloud hosted which means that your information never leaves Australia. We understand that customer information is an important business asset and must be protected to preserve confidentiality and integrity. We apply the Australian Government Protective Security Policy Framework across our organisation to ensure the integrity of our data, personnel and physical security aligns Australian Government standards.

Our Services

As Australia’s leading full service language provider, we give culturally and linguistically diverse (CALD) people a voice so they can fully participate in society.

Trust that builds loyalty

Sharing a language builds trust and with trust comes loyalty. That’s why leading businesses and government bodies choose to partner with us.

Trusted by government

City Of Melbourne Logo - at Language Loop
Victoria State Government (Health and Human Service) at Language Loop
City Of Monash Language Loop
Australian Government Department of Finance at Language Loop
Victoria State Government (Premier and Cabinet) at Language Loop
QLD Government - at Language Loop
Victoria State Government Logo- at Language Loop
MAV logo at LanguageLoop
Bus Safety Victoria at Language Loop
Victoria State Government - at Language Loop
City of Whittlesea Logo at Language Loop
Gold Coast Health Logo at LanguageLoop
Australia Post logo at LanguageLoop
Brimbank Logo at Language Loop
Health Purchasing Victoria Logo at LanguageLoop
Government of WA Department of Finance Language Loop
Tasmanian Government at Language Loop
ECQ Logo at Language Loop
LanguageLoop - Victoria State Government
LanguageLoop - DHA logo
LanguageLoop - State Government Victoria

Trusted by corporate

Amaysim logo at LanguageLoop
Soth East Water Logo at LanguageLoop
Kmart - at Language Loop
GIO logo at LanguageLoop
momentum energy logo at LanguageLoop
Click energy logo at LanguageLoop
BOQ logo at LanguageLoop
Ergon energy logo at LanguageLoop

Working with the community

DPV Health - at Language Loop
Cohealth- at Language Loop
boltion clarke at Language Loop
IPC Health Logo at LanguageLoop
The Alfred Language Loop
CO Logo at Language Loop
Baptcare Logo at Language Loop
Berry Street Logo at Language Loop
Murdoch at Language Loop
LanguageLoop - Education spectrum Feel at home Logo
LanguageLoop - Education Anglicare-NT Logo
LanguageLoop - Education Catholic Care Logo
LanguageLoop - Education Foundation House Logo

It’s time to turn your words into possibilities

Let’s talk Go

90% of customers would recommend a business that offered their customer services in multiple languages.