Telephone Interpreting

In just 30 seconds our telephone interpreting service, PhoneLoop, can seamlessly connect your customers to a professional interpreter, 24 hours a day, 7 days a week.

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5,000

Interpreting calls per week

30

Seconds to connect with an interpreter

3,200+

Interpreters

190+

Languages

Give your customers the experience they deserve in their own language 

We empower organisations to speak in their customers’ language so you can be fluent in the most important language of all—great customer experience. 

Our telephone interpreting solution can easily integrate with your existing platforms, ensuring a seamless interaction for your customers no matter their language preference. We help your team bridge the language gap, enabling your team to resolve customer queries quickly and efficiently, all while increasing customer satisfaction.

Our PhoneLoop Solutions

Our network of over 3,200 professional interpreters, speaking over 190 languages (including Indigenous languages) gives you the opportunity to connect to your customers in any language, anywhere, anytime. In just 30 seconds our telephone interpreting service, PhoneLoop, can seamlessly connect your customers to a professional interpreter, 24 hours a day, 7 days a week.

Privacy & Security

We adhere to the highest privacy and security standards to ensure your data is always secure. Call recordings are only done at the customer’s request. Our systems are all Australian-cloud hosted which means that your information never leaves Australia. We understand that customer information is an important business asset and must be protected to preserve confidentiality and integrity. We apply the Australian Government Protective Security Policy Framework across our organisation to ensure the integrity of our data, personnel and physical security aligns Australian Government standards.

Our Services

As Australia’s leading full service language provider, we give culturally and linguistically diverse (CALD) people a voice so they can fully participate in society.

Trust that builds loyalty

Sharing a language builds trust and with trust comes loyalty. That’s why leading businesses and government bodies choose to partner with us.

Trusted by government

Trusted by corporate

Working with the community

It’s time to turn your words into possibilities

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90% of customers would recommend a business that offered their customer services in multiple languages.