Create a great experience for your customers in their own language
We empower organisations to speak in their customers’ language so you can be fluent in the most important language of all—great customer experience.
Using artificial intelligence technology, real-time translation and machine learning, our chatbots can understand what your customer needs and give them instant support in their preferred language. They seamlessly integrate into any platform including your website and applications, giving you the opportunity to engage with your customers in any languages instantly, and improving their experience.
We analyse your content and develop the best solution for you. We select the translators who have expertise in your industry, and integrate quality assurance processes so you get the quality you need. Our expert team of Project Coordinators manage all aspects of your translation project saving you time and money.
Our translators know your industry. You can tap into our huge pool of NAATI certified, Australian translators or our international pool of in-country translators depending on your needs. We select the best translators for your needs so you can be sure you get the exact message to your customer in their language at the quality you need.
Our cloud-based translation platform has all the tools you need to create, translate and publish content in any language. It can connect directly into your technology stack making it easy to order a translation from any of your existing content platforms. You can benefit from our translation memories to increase consistency and reduce time to market, making translations quicker and more cost effective than ever before.
Our system builds a translation memory for you as we translate your content. The memory saves your source and translated content which means that the same content never has to be translated twice. This helps you to save time and money, and ensure consistency of your translated content.
We can quickly translate your chatbot scripts into any language using our machine learning technology. From here, our team of NAATI certified translators will review and finalise the content to ensure it has been translated in a culturally appropriate way.
Our automated workflows reduce manual handling and can increase your time to market. Our team determines the best workflow for your project before translation begins.
We have a range of connectors and can custom develop more so that our translation system can easily integrate into any of the platforms in your content ecosystem. This means that you can push your content directly into our translation system for translation, and once translated it’s pushed directly back into your system, ready to be published.
We adhere to the highest security standards to ensure your data is always secure. Our systems are all Australian-cloud hosted which means that your information never leaves Australia. We understand that customer information is an important business asset and must be protected to preserve confidentiality and integrity. We apply the Australian Government Protective Security Policy Framework across our organisation to ensure the integrity of our data, personnel and physical security aligns Australian Government standards.
As Australia’s leading full service language provider for over 40 years, we enable you to speak and engage with your customers in any language, anytime, across any platform.