Multilingual Chatbots

Give customers a convenient way to self-service and interact with your business in any language.

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Create a great experience for your customers in their own language

We empower organisations to speak in their customers’ language so you can be fluent in the most important language of all—great customer experience. 

Using artificial intelligence technology, real-time translation and machine learning, our chatbots can understand what your customer needs and give them instant support in their preferred language. They seamlessly integrate into any platform including your website and applications, giving you the opportunity to engage with your customers in any languages instantly, and improving their experience.

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It’s time to turn your words into possibilities

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90% of customers would recommend a business that offered their customer services in multiple languages.
1

Our Process

We analyse your content and develop the best solution for you. We select the translators who have expertise in your industry, and integrate quality assurance processes so you get the quality you need. Our expert team of Project Coordinators manage all aspects of your translation project saving you time and money.

2

Our Team

Our translators know your industry. You can tap into our huge pool of NAATI certified, Australian translators or our international pool of in-country translators depending on your needs. We select the best translators for your needs so you can be sure you get the exact message to your customer in their language at the quality you need.

3

Our Technology

Our cloud-based translation platform has all the tools you need to create, translate and publish content in any language. It can connect directly into your technology stack making it easy to order a translation from any of your existing content platforms. You can benefit from our translation memories to increase consistency and reduce time to market, making translations quicker and more cost effective than ever before.

Information Security

We adhere to the highest security standards to ensure your data is always secure. Our systems are all Australian-cloud hosted which means that your information never leaves Australia. We understand that customer information is an important business asset and must be protected to preserve confidentiality and integrity. We apply the Australian Government Protective Security Policy Framework across our organisation to ensure the integrity of our data, personnel and physical security aligns Australian Government standards.

Our Services

As Australia’s leading full service language provider for over 40 years, we enable you to speak and engage with your customers in any language, anytime, across any platform.

Trust that builds loyalty

Words have the power to unite and connect people across boundaries. They lead to greater understanding, better experiences and more opportunities for everyone.

Trusted by government

Trusted by corporate

Working with the community

It’s time to turn your words into possibilities

Let’s talk Go

90% of customers would recommend a business that offered their customer services in multiple languages.