Did you know that two thirds (66%) of multilingual customers highlighted the huge benefit of telephone interpreters during interactions with commercial organisations such as banks and utility providers.

Our Approach

We are the trusted partner of several Australian Tier 1 and 2 utility companies, including South East Water, AGL, Energy Australia and Click Energy to name a few.  

Our language services assist the utilities sector in providing clear and culturally appropriate communications required to interact with their multicultural customers.

The Benefits

Improve experience

Improve experience

Drive engagement, loyalty and revenue by speaking to your customers in their own language.

Reduce AHT

Reduce AHT

Save time and money by reducing your average handling time (AHT) with our experienced and highly qualified interpreters who can manage your calls quickly and efficiently.

Attract new customers

Attract new customers

We give you the opportunity to expand your customer base by helping you provide assistance to your customers in over 190 languages.

Trusted by Australia’s leading utility companies

Click energy logo at LanguageLoop
Ergon energy logo at LanguageLoop
momentum energy logo at LanguageLoop
Soth East Water Logo at LanguageLoop

How we’ve helped Energy Australia

We have been working with Energy Australia for the past 5 years to improve their customer experience for their multilingual customers. We created and rolled out their own personalised telephone interpreting line for their non-English speaking customers to access an interpreter in Energy Australia’s top 8 languages. 

LanguageLoop is a long term partner of Energy Australia. The advantage they bring to our partnership is an understanding of the Energy Industry and Regulatory Requirements but equally an understanding of customer experience trends. LanguageLoop understands our business and the Account Management Team  is able to quickly respond to our needs. As we continue to transform our business LanguageLoop remains an important partner.”
Steve, Energy Australia

Our Services

As Australia’s leading full service language provider for over 40 years, we enable you to speak and engage with your customers in any language, anytime, across any platform.

Trust that builds loyalty

Sharing a language builds trust and with trust comes loyalty. That’s why leading businesses and government bodies choose to partner with us.

Trusted by government

City Of Melbourne Logo - at Language Loop
Victoria State Government (Health and Human Service) at Language Loop
City Of Monash Language Loop
Australian Government Department of Finance at Language Loop
Victoria State Government (Premier and Cabinet) at Language Loop
QLD Government - at Language Loop
Victoria State Government Logo- at Language Loop
MAV logo at LanguageLoop
Bus Safety Victoria at Language Loop
Victoria State Government - at Language Loop
City of Whittlesea Logo at Language Loop
Gold Coast Health Logo at LanguageLoop
Australia Post logo at LanguageLoop
Brimbank Logo at Language Loop
Health Purchasing Victoria Logo at LanguageLoop
Government of WA Department of Finance Language Loop
Tasmanian Government at Language Loop
ECQ Logo at Language Loop
LanguageLoop - Victoria State Government
LanguageLoop - DHA logo
LanguageLoop - State Government Victoria

Trusted by corporate

Amaysim logo at LanguageLoop
Soth East Water Logo at LanguageLoop
Kmart - at Language Loop
GIO logo at LanguageLoop
momentum energy logo at LanguageLoop
Click energy logo at LanguageLoop
BOQ logo at LanguageLoop
Ergon energy logo at LanguageLoop

Working with the community

DPV Health - at Language Loop
Cohealth- at Language Loop
boltion clarke at Language Loop
IPC Health Logo at LanguageLoop
The Alfred Language Loop
CO Logo at Language Loop
Baptcare Logo at Language Loop
Berry Street Logo at Language Loop
Murdoch at Language Loop
LanguageLoop - Education spectrum Feel at home Logo
LanguageLoop - Education Anglicare-NT Logo
LanguageLoop - Education Catholic Care Logo
LanguageLoop - Education Foundation House Logo

It’s time to turn your words into possibilities

Let’s talk Go

90% of customers would recommend a business that offered their customer services in multiple languages.