Utilities

Did you know that two thirds (66%) of multilingual customers highlighted the huge benefit of telephone interpreters during interactions with commercial organisations such as banks and utility providers.

Our Approach

We are the trusted partner of several Australian Tier 1 and 2 utility companies, including South East Water, AGL, Energy Australia and Click Energy to name a few.  

Our language services assist the utilities sector in providing clear and culturally appropriate communications required to interact with their multicultural customers.

The Benefits

Improve experience

Improve experience

Drive engagement, loyalty and revenue by speaking to your customers in their own language.

Reduce AHT

Reduce AHT

Save time and money by reducing your average handling time (AHT) with our experienced and highly qualified interpreters who can manage your calls quickly and efficiently.

Attract new customers

Attract new customers

We give you the opportunity to expand your customer base by helping you provide assistance to your customers in over 190 languages.

Trusted by Australia’s leading utility companies

How we’ve helped Energy Australia

We have been working with Energy Australia for the past 5 years to improve their customer experience for their multilingual customers. We created and rolled out their own personalised telephone interpreting line for their non-English speaking customers to access an interpreter in Energy Australia’s top 8 languages. 

LanguageLoop is a long term partner of Energy Australia. The advantage they bring to our partnership is an understanding of the Energy Industry and Regulatory Requirements but equally an understanding of customer experience trends. LanguageLoop understands our business and the Account Management Team  is able to quickly respond to our needs. As we continue to transform our business LanguageLoop remains an important partner.”
Steve, Energy Australia

Our Services

As Australia’s leading full service language provider for over 40 years, we enable you to speak and engage with your customers in any language, anytime, across any platform.

Trust that builds loyalty

Sharing a language builds trust and with trust comes loyalty. That’s why leading businesses and government bodies choose to partner with us.

Trusted by government

Trusted by corporate

Working with the community

It’s time to turn your words into possibilities

Let’s talk Go

90% of customers would recommend a business that offered their customer services in multiple languages.