Telcos

Did you know that 74% multilingual Australians would buy more services or products from a business if they could deal with them in their own language?

Our Approach

We are intent on bringing you the right balance of language skills, technology, and processes for a solution that is perfectly shaped to allow you to connect with your customers anywhere, in any language.

Our team of 3,200+ NAATI certified language professionals assist Australia’s leading telco companies in providing clear and culturally appropriate communications so they can connect with their multicultural customers across 190+ languages.

The Benefits

Improve experience

Improve experience

Drive engagement, loyalty and revenue by speaking to your customers in their own language.

Reduce average handling time

Reduce average handling time

Save time and money with our experienced and highly qualified translators who can manage your calls quickly and efficiently.

Attract new customers

Attract new customers

We give you the opportunity to expand your customer base by helping you provide assistance to your customers in multiple languages.

Trusted by Australia’s leading telco businesses

How we’ve helped Amaysim

Amaysim came to us after partnering with a different language service provider and we were able to improve their interpreting experience by providing them with a customised interpreter hotline. This telephone interpreting line improved their online reporting and within a few months reduced their AHT and saved them money.

Our Services

As Australia’s leading full service language provider for over 40 years, we enable you to speak and engage with your customers in any language, anytime, across any platform.

Trust that builds loyalty

Sharing a language builds trust and with trust comes loyalty. That’s why leading businesses and government bodies choose to partner with us.

Trusted by government

Trusted by corporate

Working with the community

It’s time to turn your words into possibilities

Let’s talk Go

90% of customers would recommend a business that offered their customer services in multiple languages.