Finance & Insurance

Did you know that 74% multilingual Australians would be more loyal to an Australian business if they could talk to them in their own language?

Our Approach

We are the trusted partner of Australia’s big 4 banks – Westpac, NAB, ANZ and CBA. Our team of 3,200+ NAATI certified language professionals have been servicing the finance and banking sectors for over 40 years, providing a wide range of language services including financial translation and interpreting services into over 190+ languages.

Our language services assist financial institutions in providing clear and culturally appropriate communications required to interact with their multicultural customers.

The Benefits

Improve experience

Improve experience

Drive engagement, loyalty and revenue by speaking to your customers in their own language.

Reduce average handling time

Reduce average handling time

Save time and money with our experienced and highly qualified translators who can manage your calls quickly and efficiently.

Minimise risk 

Minimise risk 

Our qualified language professionals are bound by a professional code of ethics and undergo specific training to ensure your customers understand their consent for your services. 

Trusted by Australia’s leading financial and insurance businesses

LanguageLoop - NAB Logo
LanguageLoop - Westpac Logo
GIO logo at LanguageLoop
BOQ logo at LanguageLoop

How we’ve helped NAB

National Australia Bank came to us wanting to set up a telephone interpreter line. We were able to set up a personalised IVR to meet their tight deadlines and following successful onboarding, have since received positive feedback.

“The overall phone call lasted around 7 mins, the interaction was amazing and you could tell the translator was professional and interested and had a good understanding of bank jargon, overall nothing was lost in translation both ways.”

Nathan, National Australian Bank

Our Services

As Australia’s leading full service language provider for over 40 years, we enable you to speak and engage with your customers in any language, anytime, across any platform.

Trust that builds loyalty

Sharing a language builds trust and with trust comes loyalty. That’s why leading businesses and government bodies choose to partner with us.

Trusted by government

City Of Melbourne Logo - at Language Loop
Victoria State Government (Health and Human Service) at Language Loop
City Of Monash Language Loop
Australian Government Department of Finance at Language Loop
Victoria State Government (Premier and Cabinet) at Language Loop
QLD Government - at Language Loop
Victoria State Government Logo- at Language Loop
MAV logo at LanguageLoop
Bus Safety Victoria at Language Loop
Victoria State Government - at Language Loop
City of Whittlesea Logo at Language Loop
Gold Coast Health Logo at LanguageLoop
Australia Post logo at LanguageLoop
Brimbank Logo at Language Loop
Health Purchasing Victoria Logo at LanguageLoop
Government of WA Department of Finance Language Loop
Tasmanian Government at Language Loop
ECQ Logo at Language Loop
LanguageLoop - Victoria State Government
LanguageLoop - DHA logo
LanguageLoop - State Government Victoria

Trusted by corporate

Amaysim logo at LanguageLoop
Soth East Water Logo at LanguageLoop
Kmart - at Language Loop
GIO logo at LanguageLoop
momentum energy logo at LanguageLoop
Click energy logo at LanguageLoop
BOQ logo at LanguageLoop
Ergon energy logo at LanguageLoop

Working with the community

DPV Health - at Language Loop
Cohealth- at Language Loop
boltion clarke at Language Loop
IPC Health Logo at LanguageLoop
The Alfred Language Loop
CO Logo at Language Loop
Baptcare Logo at Language Loop
Berry Street Logo at Language Loop
Murdoch at Language Loop
LanguageLoop - Education spectrum Feel at home Logo
LanguageLoop - Education Anglicare-NT Logo
LanguageLoop - Education Catholic Care Logo
LanguageLoop - Education Foundation House Logo

It’s time to turn your words into possibilities

Let’s talk Go

90% of customers would recommend a business that offered their customer services in multiple languages.