2022 is off to a great start for LanguageLoop. We have seen the return of our CEO George Bisas who has spent the past six years working as the NSW Government’s Director of Language Services, where he achieved significant industrial reform.
Committed to Providing Quality Language Services To Victorian Government Agencies
LanguageLoop’s core focus in 2022 is to increase the quality of language services being delivered to Victorian Government and not-for-profit agencies in particular.
With CEO George Bisas back on board, we will be implementing core strategic improvements in our service, workforce and processes to provide a higher level & more efficient language services to our existing and future Victorian Government clients. George is a thought leader in the language services industry and his determination alongside his passion is to genuinely provide a premium solution
George and his LanguageLoop team have been working tirelessly behind the scenes to implement a vast range of initiatives to make this happen. One of these important initiatives includes negotiating an enterprise agreement for our contractor work force to shift their current employment status from a contract basis to permanent full-time, part-time and casual employment. This is our main objective for 2022.
People who work in a healthy and secure environment are happier, which leads to more productivity and fewer work-related illnesses. According to a Gallup study from 2018, 85% of employees don’t think they reach their full potential at work. By offering more secure employment, we are recognising their value to our organisation and to the industry.
Why Victorian Government Agencies Should Choose LanguageLoop?
LanguageLoop has been one of Australia’s premier full-service language providers for more than 40 years, enabling you to communicate and engage with your consumers in any language, at any time, and on any platform, regardless of location.
Our interpreting and translating services are setting the standard for innovation, making it easier for consumers to be heard and understood when it matters most. We assist our clients in connecting with their customers across a range of key customer service industries, including finance and insurance as well as health, education, energy, law, community centres, business and Government.
Victorian Government organisations rely on us to assist them in connecting with their customers through the language they speak. We have over 3,200 professional interpreters, who speak more than 190 languages (including Indigenous languages).
Buying services off the Victorian Government agency is about investing in the work of LanguageLoop to ensure a sustainable language services industry.
Our services include:
- Telephone Interpreting
- In-person Interpreting
- Video Interpreting
- Targeted Marketing
- SMS Reminders
- Multilingual Chatbots
We Support Innovation in the Language Service’s Industry
As one of the top language service providers in Australia, we are always looking for new ways to improve the industry and change what’s possible in language services. To do that, we have a Research and Innovation Program and every year, we share grants to various organisations to help them create development initiatives and human resource practices that benefit Australia’s language services industry; and allows them to come up with new ways to deliver language services.
Previous grant recipients include:
- Monash University: to develop a contextualised, immersive, and interactive Virtual Reality training program for interpreters so they can better deal with complex and unexpected situations in very difficult Family Violence settings.
- RMIT: looking at how simultaneous interpreting can help courts and tribunals and how, also a court mentoring program can help interpreters who work with new and emerging languages.
- The University of Queensland: studying the quality of telephone interpreting interactions and coming up with best practices for interpreters who use this service.
We support the multicultural community
LanguageLoop actively supports a vibrant multicultural community in Victoria. Recognising the importance of promoting the value of cultural diversity, we support the following events:
To be held in Melbourne in June 2022, the Federation of Ethnic Communities Councils Australia (FECCA) conference on multiculturalism, diversity, inclusion and migration provides a chance to learn, so governments, NGOs, and service providers can become more inclusive.
This year’s Cultural Diversity Week theme in March was “Connecting Through Culture,” encouraging people to reconnect, share, and show off their own unique ways of expression.
To find out more about how LanguageLoop is safeguarding the long-term viability of the language services industry and providing premium solutions to the Victorian Government, please get in touch today.