NAIDOC Week 2021: Indigenous Awareness Training

As Australia’s leading language service provider, we’re always looking at ways to connect people through language so they can live life without limits and access services they need. Australian Indigenous languages represent cultural identity, development and reconciliation.

We deliver Indigenous telephone interpreting for some of Australia’s largest organisations, including Westpac, IAG and AGL Energy. We also recently provided independent checking of posters for the Telecommunications Industry Ombudsman in Arrernte, Pitjantjatjara and Warlpiri to ensure linguistic and cultural accuracy. This work was done by Indigenous translators of these languages. The most common Indigenous languages we currently service are Pitjantjatjara, Warlpiri, Yumplatok, Meriam Mir and Djambarrpuyngu. Poster in Arrernte (left) and Pitjantjatjara (right)

With 120 first languages currently spoken across Australia, NAIDOC Week is an opportunity to celebrate the rich history, culture and achievements of Aboriginal and Torres Strait Islander peoples.

To celebrate NAIDOC Week this year, we are running multiple Indigenous awareness training sessions for our staff and clients including; ANZ, IAG and AGL Energy, to ensure they are engaging with their Indigenous customers appropriately.

This in-depth training session will be run by one of Australia’s leading Indigenous language experts, Lawson Stapleton, and will cover:
Indigenous Languages & Regions; how to determine which region and language your customer would like to engage in.
Cultural Engagement; how to approach and address Indigenous customers and interpreters.
Best Practice Interactions; how to improve your customer’s overall experience.

This year’s NAIDOC Week theme ‘Heal Country, heal our nation’ focuses strongly on embracing First Nation’s cultural knowledge and understanding of Country as part of Australia’s national heritage. Therefore, Indigenous awareness training should be a fundamental practice across all Government bodies, organisations and businesses.