This September, members representing the Victorian Government and leading Australian businesses attended our new office headquarters in Melbourne for the official launch of our national brand ‘LanguageLoop’.
In commemorating the launch, LanguageLoop CEO Elizabeth Compton reflected on the importance of language services and the line of work undertaken by the company.
“We have the opportunity to change lives; to connect people, businesses and non-English speakers together and enable them to live life without limits. That is a very fulfilling role to play.” She said.
Robin Scott, Minister for Multicultural Affairs, officially opened our new office and recognised the organisations dedication to supporting the ways in which businesses and communities can communicate and connect across Australia.
Speaking personally, the minister said “This is primarily for me about equality and justice, and every member of the community, whoever they may be [and] whatever level of language proficiency they may have, [they can] access the rights and opportunities which all of us hold dear. And so, the people I see here are at the absolute forefront of making our society more equal, at the absolute forefront of giving everyone a voice.”
The minister officially launched the organisation in front of members representing organisations including Australia Post, the Department of Human Services and Bolton Clarke, agreeing that the business will provide much needed support to the Australian multicultural community.
“It’s not about a process, it’s about people’s lives, the dignity of all of us and the fairness and opportunity we afford all members of our community.” He said.
LanguageLoop’s services allow customers to access almost 2,500 interpreters on-site, over the telephone, on video or mobile video, as well as having documents and media translated in house by an accredited practitioner.
Customers can also consult with partnered service providers through the help of an interpreter to assist in financial, health, insurance and legal matters among others, which will allow citizens to access services in ways they were not able to before.
Elizabeth Compton also took the opportunity to discuss the role of innovative technologies in expanding language services across the country.
“Moving forward, we’re not only investing in our people and staff, but we’re also investing in technology over the coming years, so we can really make sure we are at the forefront. Our mission is to be the leading service provider, and so a really big part of that is in technology.”
LanguageLoop was originally founded by the Victorian government, and has served the local community for nearly 40 years across the public sector.